Frequently asked questions
Answers to the questions we hear most about onboarding, pricing, data security, and more.
Common
- 1. Request a consultation
- 2. Store assessment and pilot design
- 3. Integration with your existing CCTV/POS setup (3–5 days)
- 4. First report delivered and operations begin (D+7 after sign-up)
Because we use your existing equipment, you can start quickly with no replacement burden.
Original footage is processed only on-device within the store, and only de-identified analysis results are sent to the cloud. All data is stored encrypted in the AWS Seoul region, in full compliance with the Personal Information Protection Act.
You can cancel easily from the settings page. Cancellation is available anytime with no penalty, and you can keep using the service normally through the remaining period.
Yes. We offer dedicated plans for multi-store operators and franchise headquarters, with volume discounts of up to 30%. You can also manage multiple stores from a single account.
We support integration with major POS systems (KOVAN, POSBANK, OKPOS, etc.) and in-house ERP. Integration is via API or data-file upload, and we will recommend the optimal method for your store environment.
No. Footage is anonymized in memory at the moment of input, and what remains is statistics that cannot identify any individual.
- Korea PIPA Article 58-2 (anonymized data). Anonymized information falls outside the scope of the Act.
- Confirmed by a PIPC interpretation (Aug 2021) and a legal opinion (Dec 2021).
- GDPR (Recital 26) and the CCPA exclude anonymous information on the same principle.
See the compliance section of our technology page for details.
It isn't. Footage is anonymized in memory on the spot, and the original never lands anywhere in the system.
What remains is personal-data-free statistics. That means coordinates, gender band, age band, gaze, and pickup. No human eye ever reviews the footage, and identities cannot be recovered from the anonymized data.
Product · Detect
saai care
All you need is internet (Wi-Fi or wired) and an existing CCTV camera. It works for any business. Convenience stores, cafés, unmanned stores, and more.
It uses the CCTV cameras already installed in your store, so there is no additional camera purchase cost.
No one reviews the original footage, and it is never sent outside the store. The AI analyzes on-site and sends only numbers and status alerts, with faces and similar details automatically anonymized.
No. The analysis data belongs only to you, the store owner. It is not shared with headquarters or anyone else.
Yes. Just connect the small device and you’re done in 30 minutes to an hour. You can start using it the same day.
You can choose only the time slots and items you want. For example, set it to receive alerts only during late-night hours, or only temperature alerts. Receive them by KakaoTalk, app push, or email, whichever is convenient.
You pay a one-time fee of 50,000 KRW for the AI analysis device. After that, you only pay the monthly subscription. (More devices may be needed depending on store size.)
Yes. If you run multiple stores, you can compare them at a glance on the integrated dashboard. You can immediately see which stores keep cleanliness well and where to focus. Multi-store discounts are available too.
Alerts reach the store and HQ. The rollout defines response owners and escalation criteria together.
Start with a pilot at directly operated stores, then set the rollout scope from the results.
Product · Analyze
saai insight
The AI automatically erases faces and biometric information from the footage while keeping behavioral data such as movement paths and dwell time intact. It is a patented technology developed by DeepingSource (103 patents).
It links multiple cameras to seamlessly and continuously connect the movement paths of de-identified objects, and through an integrated LLM dashboard it offers “conversational analytics” that answers with insights right away when you ask in natural language.
It is an enterprise custom solution priced according to the size of the space being analyzed, the camera environment, and the types of analysis required.
Yes. It works anywhere people move through. Exhibitions, expos, restaurants, pop-up stores, public facilities, and more.
An IP-based CCTV (720p, 10fps, RTSP support) and an internet connection are all you need. It scales flexibly regardless of the number of cameras.
You can check them in real time on the web dashboard. Visitor counts, dwell time, heatmaps, and more are available immediately, and we also send PDF reports regularly.
Product · Act
saai agent
No. It runs entirely on your personal account and email, and it is a fully independent assistant that leaves no usage history in the headquarters system.
Yes. Regardless of the brand, whether CU, GS25, 7-Eleven, emart24, or another, any offline retail store can receive useful trade-area-based tailored briefings.
By integrating the Korea Meteorological Administration’s real-time API and public data from local governments and universities, it reflects the precise schedule of the specific trade area your store belongs to (office, residential, university district, nightlife district, etc.).
From the Basic plan and above, you can set the briefing delivery time to match your wake-up time, between 5 AM and 8 AM.
The free Basic plan provides a daily morning briefing and checklist based on trade area, weather, and events. The POS-integrated plan (15,000 KRW/month) adds actual sales data analysis, ordering recommendations, and competitor comparisons.
The AI Assistant plan (25,000 KRW/month) includes everything in the POS-integrated plan plus conversational AI chat, letting you freely ask questions about your store data and get answers. It also supports automatic AI promotional material creation, tailored action cards, and promotion-effect analysis.
Function · crosses all three products
saai count
It counts both the people passing your storefront and the ones who actually come in, reading the trade area and location through the capture rate. You can also see gender, age group, and footfall by time of day.
You start with just an AI box and a mobile setup. You don't need new cameras. Any spot that can see your storefront works, and setup takes only a few minutes.
Footage is analyzed only after anonymization and deleted immediately. No faces or identities are kept and only statistics are stored, so counting is safe even without individual consent.
You get a funnel from footfall → entries → capture rate, plus gender, age, and time-of-day trends as a report. You can download it straight to Excel for HQ reporting or store-to-store comparison.
You can keep using it after opening, too. It tracks how the trade area and footfall shift over time. This footfall data flows together with saai care (detect), insight (analyze), and agent (suggest).
Store owners · terms and billing
Store owners
The minimum term is one month. You can cancel anytime with no penalty and continue using the service through the remaining period. Annual billing includes a two-month discount.
After you request a free consultation, your representative will walk you through the payment options. We support card payment, bank transfer, tax-invoice issuance, and other methods suited to your business.
Within 7 days of payment, you receive a 100% refund if the service is unused. If used, the refund is prorated. After 7 days a refund is not available, but you can continue using the service until the end of the paid period.
Technology · the anonymization engine and SDK
SEAL · Anonymizer
Secure, Embeddable, Adaptable, Lightweight. The SDK’s four design principles.
At the moment of input. Before any analysis, faces and identity are stripped the instant data enters the system. Every stage after that handles only anonymized data.
No. The original is left nowhere in the system; only anonymized results and analytical signals move forward.
No. It’s built so re-identification is impossible, and identity cannot be recovered from anonymized data.
Yes. It’s designed to anonymize many people in frame at once, with no individual consent required, to meet GDPR, CCPA, and local privacy-law requirements.
It’s designed to anonymize live streams in place; performance varies with input resolution and deployment hardware.
Privacy by Design by default, and SOC 2 certified. The same privacy standard applies wherever you deploy.
Yes. It de-identifies video as well as images. During an adoption consultation you can see the result on a sample clip first.
You can de-identify sample images or video for evaluation and review the result up front. Tell us the volume you need and we’ll guide you during the consultation.
Pricing is based on the number of images and video length, with discounts for high-volume processing. Share your requirements and we’ll prepare a quote.
Yes. Share the task, quantity, format, and label types, and we’ll provide a quote and labeling service together.
It accepts standard video input such as RTSP, so it runs on the CCTV you already have without replacing any cameras. The specific compatibility scope is advised after an environment review.
The privacy-by-design approach of erasing identity on input aligns with the data-minimization principles GDPR, CCPA, and Korea’s PIPA require, and meets SOC2 certification standards. Final compliance depends on your overall data-processing scheme, so we recommend reviewing it together at adoption.